Data Controller
The controller of your personal data is:
LIVORA d.o.o.
Podkoren 94
4280 Kranjska Gora
Tax ID: 19065302
Contact: info@hotel-podgora.si
Personal Data We Collect
On our website, we collect data that you voluntarily provide through:
2.1 Reservation Forms
- Reservations via form with mandatory payment
Data collected: first name, last name, contact details (email, phone), reservation details (date, package, duration), payment information (processed through the payment system; card data is not stored with us)
2.2 Contact Forms
- General inquiry
- Package inquiry
- Reservation inquiry
- Data collected: first name, last name, email address, phone number, content of the inquiry
2.3 Analytics (only with user consent)
- Google Analytics 4 – always anonymous data about traffic, page views, device, and location
- Microsoft Clarity – always anonymous insights into user behavior, heatmaps, session recordings
Purpose of Data Collection
- Processing reservations and payments via forms
- Responding to inquiries
- Analyzing anonymous site usage to improve user experience
Legal Basis for Processing
- Consent: for analytics (GA4, Clarity)
- Contract performance: for reservations and payments
- Legitimate interest: for website optimization and improving user experience
- Legal obligations: for accounting and tax purposes
Data Recipients
- Reservation system (Bentral) – for processing reservations and payments
- Payment providers – only for processing payments
- Analytics systems – anonymous data (GA4, Clarity)
- Necessary technology partners (e.g., IT support) – only for service operation
Data Retention Period
- Reservations and payments: according to accounting regulations
- Contact forms: 1 year or until you exercise your rights
- Analytics: anonymous, until consent is withdrawn
Individual Rights
Under GDPR, you have the right to:
- Access your data
- Correct inaccurate or incomplete data
- Delete data (“right to be forgotten”)
- Restrict data processing
- Data portability
- Object to processing
- Exercise consent rights for analytics
All requests are handled in accordance with the General Data Protection Regulation (GDPR) and applicable Slovenian law.
To exercise your rights, contact info@hotel-podgora.si . When contacting us regarding your data, always provide the consent ID found on the Cookies page.
If there is doubt about the requester’s identity, we may require additional information to reliably verify identity.
The company reserves the right to charge or refuse manifestly unfounded, excessive, or repetitive requests.
If you are not satisfied with our response, you can file a complaint with the Information Commissioner of the Republic of Slovenia, Dunajska cesta 22, 1000 Ljubljana, email: gp.ip@ip-rs.si, website: www.ip-rs.si.
Data Protection
We ensure appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse. Access is granted only to authorized personnel who need the data to perform services.
Changes to the Privacy Policy
The privacy policy may change. Updates will be posted on this page with the date of the latest update.
This privacy policy is effective from December 3, 2025, until further notice.